Frequently Asked Questions

Orders & Shipping

How long does shipping take? Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days. Orders are processed within 1-3 business days.

Do you ship internationally? Yes! We ship to select countries worldwide. International orders may be subject to customs fees, duties, and taxes determined by your country.

How can I track my order?

Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused and in original condition. Please see our Refund Policy for complete details.

How do I start a return?

Contact us through our Contact page with your order number and reason for return. We'll provide you with return instructions.

Products

Are your candles and incense products safe to use?

Yes, all our aromatherapy products are made with quality materials. Always follow the included safety instructions and never leave burning items unattended.

Do you offer gift wrapping?

Many of our products come in beautiful gift boxes, perfect for gifting. Check individual product descriptions for details.

Contact & Support

How can I contact customer service?

You can reach us via email at support@polkadotessentials.myshopify.com. We respond within 24 hours during business days (Monday-Friday, 9 AM - 5 PM CST).
Can I change or cancel my order?

Please contact us immediately if you need to modify your order. Once an order is processed and shipped, changes cannot be made.